We acknowledge Aboriginal and/or Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on and pay our respects to Elders past, present and emerging. We recognise that their sovereignty was never ceded and the impact of structural inequality that resulted from invasion continues to this day.
Neami is committed to cultivating inclusive environments for staff, consumers and carers. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. We believe our commitment to diversity and inclusion makes our teams, services and organisation stronger and more effective.
In this, our 31st Annual Report, we invite you to learn about how we are responding to the ongoing disruption in our sector.
We are encouraged to see that the patterns emerging about what works in our new services are reflective of our direction. We are encouraged by what we see, and feel enthusiastic about what the future of mental health and wellbeing support can be.
By maintaining our focus on consumer experience, evidence-informed practice, and a commitment to safety and quality, we can continue to support more people to live independently in their communities and pursue meaningful lives.
From service design through to implementation, our new services focus on flexibility and consumer experience to support more people, with a greater range of needs. Working with clinical, primary health, and community services, we offer faster access, continuity of care, and a greater consumer experience to support changing needs.
Support for people with enduring and persistent serious mental illness, including clinical care coordination.
Short-term, residential service to avoid hospitalisation or support transition following hospitalisation.
A housing-first approach to supporting people sleeping rough to find and maintain sustainable housing.
Long-term housing and wrap around support for people sleeping rough.
Streamlined, person-centered intake, assessment, triage and referral service.
After-care support for people following a suicide attempt or a suicidal crisis.
Intensive, flexible support and accommodation for people with histories of recurring and persistent homelessness.
Low-intensity coaching support to manage stress, anxiety and improve wellbeing.
Our expertise in mental health, in coaching and in connecting people to support helps us to provide value for the broader community. This year we worked with funders and service providers across sectors to help us achieve our mission.
We take the time to speak with the people who use our services, their carers, family, and other support systems. Having these conversations makes it easier to deliver the right support at the right time.
Full citizenship for all people living with a mental illness in Australian society.
Improving mental health and wellbeing in local communities.
Self-determination, growth, partnerships, respect, empowerment, diversity, choice, learning, change, wellbeing, hope and quality.
You can also download a PDF version of the full printed annual report,
4-8 Water Road, Preston, Victoria, 3072 03 8691 5300
Contact details for individual services are available online from
Thank you to the consumers, staff, partner organisations and others who have contributed to this report.
Photography: Amy Piesse Design: Gozer Studio